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Problem 9 - Entrance Test

A company is implementing a new supply chain management system. The system is designed to improve efficiency, reduce costs, and enhance customer satisfaction. However, the implementation process is complex and requires significant training for employees. Which of the following is the most critical risk associated with the implementation of the new system?

Correct: B

Employee resistance is the most critical risk because the success of the new system heavily relies on employee adoption and effective utilization. If employees resist the change due to a lack of understanding or fear, they may not use the system properly, leading to inefficiencies and undermining the intended benefits. While the other options are potential risks, they are not as directly linked to the implementation process and the immediate success of the system.